Terms Of Use | Yaloou Exclusive Yachting & More

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Terms of use

of use

Cancellation & Refund Policy

  • Prior to 60 days – 350 EUR penalty fee.
  • Less than 59 days from the charter day NO REFUND.
  • Cancellations made within the period of 59 days from the charter date, can be subject to rescheduling, should the yacht calendar allow it. We cannot guarantee the rescheduling itself, but we can guarantee the effort made by the company, in good faith, on our behalf.
  • Optional trip Cancellation Insurance, provided by Pantaenius can be bought on the link below: https://www.pantaenius.com/fr-en/insurance/charter-insurance/?referral=5214.91578


Weather provision policies:

  • In the event of extreme weather such as wind >8 Beaufort, hurricane, lightning storm or tornado , the captain reserves the right to reschedule the charter at no additional fee.
  • The captain has the final decision in determining if a charter must be rescheduled due to extreme weather. Wind, low temperatures, Rain, or cloudy weather, do not constitute grounds for cancellation or rescheduling. Special Cancellation Terms:
  • Cancellations due to the Country’s Travelling Restrictions (Covid or war-related etc.) will result in a full refund, with a 350 EUR penalty fee, under the condition that they are made within 14 days prior to the charter date.


*We reserve the right to change this policy at any time.