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Privacy Policy


Privacy Policy

Your privacy is important to us. When handling and using your personal information we are subject to the General Data Protection Regulation (“GDPR”).

This notice sets out how we use and process your personal information when you use our Website.

What information do we collect about you?

We may collect, use and process any of the following items:

  • Information you enter into any form on the Yaloou Website.
  • Details of your use of our Website.

We do not knowingly or intentionally collect special category* information from individuals and we request that you do not submit special category information to us via the website.

How do you use the information you provide via this website?

We use the information you provide to us through a contact form to reply to your query.

We will also use data that does not directly identify you to understand how our website is used, to help us improve our website. We use cookies to track usage of our website.

We may use processors to help provide our services. Where this is done, any data processed will be in compliance with GDPR.

Our lawful basis for processing the information you provide to us when using the website contact forms is legitimate interests – based on the understanding that Yaloou needs to collect and process some basic data from our potential customers in order to provide a service.

Our lawful basis for processing the information we obtain about your usage of the website via Cookies is also legitimate interests – based on our legitimate interest in being able to improve the quality of the service we provide via our website.   You can learn more about what we do in our Cookie Policy”.

Access to your information, and how to correct

Once we have collected your information we are very aware of the rights you retain with regard to it.  These rights are laid out in the General Data Protection Regulations (GDPR) and are provided for your reference below.

Subject to certain limitations, you have the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object and the right not to be subject to a decision based solely on automated processing when it comes to your information.

If you would like to request to exercise any of your rights or if you have any queries related to accessing your personal information, correction, or your rights under GDPR including requiring a copy of the information we hold on you, we will provide free of charge and within one month.

Please contact us if you wish to exercise any of your rights by email at [email protected]

Where is your information stored?

Your information will be stored and processed both inside and outside the EEA. Where personal data is stored and/or transferred outside of the EEA it will be managed and handled in accordance with GDPR, including the use of processors based in the United States who are participant in the EU-US Privacy Shield programme: By submitting your data to us, you agree to this handling.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide to us on securely protected servers.

We will store your information for as long as reasonably necessary to provide our services.

* Special category personal data: personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.